Have a question?
We’ve put together answers to some of the most common questions about our products, shipping, and more. If you need further help, don’t hesitate to get in touch.
Frequently asked questions
Shipping & Delivery
How long does shipping take?
Orders are processed within 1–2 business days. Delivery times vary by location, but most customers receive their order within 3–7 business days.
Do you offer international shipping?
Yes! We proudly ship worldwide. No matter where you are, we’ll get your order to you.
Will I get a tracking number?
Absolutely. Once your order ships, you’ll receive a tracking number by email so you can track your delivery every step of the way.
How much does shipping cost?
Shipping costs vary depending on your location and order size. Once you proceed to checkout, the system will automatically calculate the shipping rate for you.
Returns & Exchanges
What is the return policy?
We offer easy, hassle-free returns within 30 days of delivery. Items must be unused and in their original condition. To start a return, just email us at support@babysconcept.com.
How long do refunds take?
Once we receive and inspect your return, refunds are typically processed within 3–5 business days.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Orders & Support
Can I cancel or change my order?
If your order hasn’t shipped yet, we can absolutely help. Just email us as soon as possible at support@babysconcept.com.
My item arrived damaged. What should I do?
We’re so sorry to hear that! Please email us with your order number and a photo of the item — we’ll make it right.
Do you offer gift options?
Yes! We offer gift options at an additional cost, depending on the item. You’ll be able to select gift wrapping or gift notes during checkout. It's a great way to make your order even more special!
Still have questions?
If you couldn’t find the answer you were looking for, we’re here to help. Feel free to reach out to us — our customer service team will be happy to assist you.